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Using the library

Library card, PIN code and electronic library card

Welcome to the library!

You may obtain library card by presenting a photo ID at the service desk and agreeing to follow our user regulations. First library card is provided free of charge.

Obtaining the library card is not dependent on place of residence. Same card is valid in Hämeenlinna, Hattula, and Janakkala.

Use the online form to register as a customer

You may use the online form to register as a client. You can pick up the library card the following weekday on library's service opening hours by presenting a valid photo ID at the service desk.

The information you have saved will be deleted from the register if you have not picked up your library card within two months.

Fill out the online form. Using the online form requires strong authentication. Suomi.fi identification service is used. You may use the identification method of your choice.

Customers under the age of 15

The library card application for person under the age of 15 is filled out by the guardian but the child can pick up the card themselves from the library.

There can be two guardians linked to child's customer information. In this case, both guardians can take care of the library matters of a child under 15 years of age. You can add yourself as a second guardian for your child to the library customer register by filling out the online form.

Library card is personal

Library card is personal. You are responsible for all the material borrowed with a mislaid card until you report it as missing to the library. Guardian is responsible for material borrowed with the card of person under the age of 15.

Keep your contact information up to date, and you will receive messages from the library in a timely fashion. You can change your contact information and message preferences (notifications for reserved material waiting pickup, approaching due date, and overdue loans) in the online library user account.

A name change cannot be applied through the online library. You can update your name information by visiting your local library. You will require a photo ID to confirm your identity.

Electronic library card

In Hämeenlinna libraries and mobile libraries Bella and Urho it is also possible to use an electronic library card.

The electronic library card can be downloaded for Android and iOS devices.

Go to taskussa.hameenlinna.fi with your device's browser.

Android devices

  • scroll down the page and select Asenna kaupunki taskussa link
  • select Asenna (Install)

iOS devices

  • press the Jaa (Share) button on your browser

Taskussa icon is automatically installed on your device's desktop.

Select the icon and open the application menu. Select Library Card. Enter your library card number and four-digit PIN code.

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PIN code

PIN code is required for using library's online services, self-check units, the self-service library and for using the library's eresources.

You can receive a PIN code by visiting the library's service desk personally and presenting a photo ID. You can also receive a new PIN code by phone. Or you can fill out an online form. Please note, that requests received through the online form will be processed the following weekday. You will receive a confirmation in your email once the new PIN has been activated.

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Lending periods and renewing loans

Lending periods are 7, 14, or 28 days. Mobile library and the home library service may follow their own schedule when setting lending periods.

Only persons whose age complies with the age recommendations on videos and games will be allowed to borrow them.

You can renew your loan up to 8 times. Renewing can be done through the online library, by visiting the library, via telephone or email.

A loan may not be renewed if

  • it has been reserved
  • loan has already been renewed 8 times
  • customer's debt to the library exceeds €20
  • customer's borrowing privileges have been suspended
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Returning loans

Material can be returned at any of our libraries or mobile libraries regardless of where it has been borrowed from.

Renew your loans in time or return the material you have borrowed by the due date during opening hours of the library. Returns made to the book drops will be registered as checked in only during the next day the library is open.

Library can send a reminder into your email 3 days before your loans have reached the due date.

If you wish to receive this reminder, contact the library. The library is not liable for reminders not reaching the customer. The customer is responsible for returning or renewing their loans even in the case of not receiving the reminder.

If necessary, two reminders requesting return of overdue material will be sent. A fee will be charged for the reminders.

If customer fails to return the material even after having been notified, the matter will be forwarded to debt collection.

First reminder will be sent 2 weeks after the due date. Exception is made for material that is reserved, for which the reminder will be sent 1 day after the due date.

Second reminder will be sent 2 weeks after the first reminder. Notify the library whether you want the first reminder to be delivered through mail or email.

Overdue fees

A fee will be collected for overdue material. The fee starts accumulating immediately after the due date.

Overdue loans accumulate the customer's debt even when the actual amount has not yet entered the customer register.

Unpaid fees will be registered as debt, and fees exceeding the 20€ threshold will prevent further borrowing, renewing, and reserving.

Overdue charges will be registered even if you return the material through a self-check unit or into a book drop. Overdue fee will not be charged from children's material.

After a bill or debt collection invoice has been sent, the customer's borrowing privileges become suspended. Overdue fees may be paid to any of our libraries.

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Reserving material

Normal reservation targets library collections of the municipality you have chosen as the point of pick up and may be made free of charge.

Reservation can be retrieved from the library you have chosen as the point of pick up. You may also reserve material that is not currently loaned out.

Regional reservation targets all Vanamo-library collections (Hattula, Hämeenlinna, Janakkala) and carries a fee of 2,50€.

You may choose as a pick up point any library in the Vanamo-library area, and the material you have reserved will be delivered there.

A reservation may also be made through the online library, via telephone, or by visiting a library's service desk in person.

You can choose to be notified concerning reserved material waiting for pick up through email, text message, or letter. Material will be kept reserved for 7 days.

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Interlibrary loans

Material not found in your own municipality's library can be obtained as an interlibrary loan.

A fee is charged from an interlibrary loan.

The sending library will define lending period and terms of use. The material will take a few days to arrive. Set books in demand may take longer.

You may also want to take a look at what HAMK library has to offer.

Interlibrary loan request may be done by

Renewing interlibrary loans

You can check on your interlibrary loans and make renewal requests with our web form.

You can also renew your interlibrary loans at our service desks or via telephone.

Interlibrary loan fees

  • Interlibrary loan from Finland: Hämeenlinna - €8/loan, Hattula - €6/loan + the sending library's fee, Janakkala - according to the sending library's billing
  • Interlibrary loan from the Nordic countries €10/loan
  • Interlibrary loan from other foreign countries ca. €30/loan
  • Sending library will determine the fee collected from copies

Multilingual Library

Do you know Multilingual Library?

Multilingual Library is situated on the entrance floor at Pasila Library. It is open to all people. The collection has books for children, young people and adults in more than 80 languages. In addition to books, the collection has music recordings, movies, magazines, audiobooks and e-books.

Multilingual Library sends library materials to all parts of Finland. Vanamo libraries order the items you want from the Multilingual Library free of charge.

Multilingual Library's introductory video is available in six languages: Finnish, Swedish, English, Arabic, Somali and Persian/Farsi.

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Computers

Computers in Hattula Library

Hattula Library has five computers for customers, three of which are intended for adults. You may reserve computers at the library or via telephone. Open wireless network is also available.

Two of the computers may be used for printing. Black and white print €0,50. Printing fee will not be collected from students.

Computers in Hämeenlinna libraries

All Hämeenlinna's libraries have computers intended for customer use. All the libraries' e-subscriptions and other databases are available through the computers. You may not reserve computers in advance. All our libraries carry a scanner and a color printer.

Computers with Windows

Computers with Windows operating system are located in the main library, on the second floor. All the computers have Internet access, Office software and printing capabilities.

Using the computers does not require logging on with a password. If the computer is running, you can start using it. If the computer is turned off, start it from the main unit.

All the user's files are erased upon log out, so you should make sure you have downloaded any data you want to preserve to an external memory device.

Chromebox workstations

All Hämeenlinna libraries have computers using Google's Chrome operating system, which provides an easy way to access internet services.

You can use Chrome internet browser, create or modify documents, access cloud services, use usb-memory stick, print, watch, and listen.

If you have a personal Google or Microsoft account, you can log on to and use their services. For example, with Microsoft account you can create, save, and modify Word, Excel, and PowerPoint files. When you stop using the computer, do not forget to log out.

See detailed instructions for using Chromebox workstations.

Wireless network

Wireless local area network (WLAN) is available for use in all our libraries.

The library's network KirjastoAsiakas is open and visible so you can find it by browsing through the available wireless connections. Printing through libraries' printers is, however, not possible.

The connection is not encrypted so you should remember to take care of your data security and use a firewall along with antivirus software. The library is not liable for any problems caused by using the wireless network.

Computers in Janakkala libraries

Janakkala main library has seven computers for customers. You may reserve computers at the library or via telephone (tel. 03 680 1390).

  • Three computers for adults (max 2 h/day/person)
  • Three computers for children and youth (max 1 h/day/person)
  • One fifteen-minute computer

The two computers for adults at the balcony are meant for persons over the age of 18. The one on the lower floor and the fifteen-minute computer are meant for persons over the age of 16.

Printing can be done with the adult's computers or the fifteen-minute computer. By asking from the service desk, you can get the required amount of paper. Color prints and copies may only be obtained via the service desk.

  • Black and white copy or print A4 €0,50/unit
  • Black and white copy or print A3 €1/unit
  • Color copy or print A4 €1/unit
  • Color copy or print A3 €2/unit

You may also scan material at the main library.

Tervakoski Library has three computers for customers, one of which is a fifteen-minute computer. You may reserve computers at the library or via telephone (tel. 019 758 0700)

Editing and digitizing space

In Hämeenlinnan main library's editing space the customers can independently

  • convert LPs, cassettes, and VHS videos into digital format
  • edit pictures, sound, and music
  • scan and print paper pictures and slides
  • burn files on CD and DVD disks

You find more information and instructions how you can make a reservation to the editing space in Varaamo service.

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Fees and fines

Overdue charges

  • Material for adults: 0,10€/loan/day with max. 6€/loan
  • No overdue charges will be collected for youth and children's material
  • Customer's borrowing privileges will be suspended if their overdue charges amount to 20€ or more

Reminders

If necessary, two reminders will be sent concerning return of overdue material, after which a bill will be issued or the matter assigned to debt collection.

First reminder (email or letter) will be sent 14 days from the due date, except in the case of reserved material where the notification is sent 1 day from the due date.

  • second reminder: 2€ (always sent by letter)
  • a bill: 5€ (always sent by letter)

Billed material or material assigned to debt collection results in suspension of borrowing privileges.

Service fees

  • Reservations targeting library collections in Hämeenlinna, Hattula, or Janakkala can be done free of charge
  • Regional reservation targeting collection that is outside your own municipality: 2,5€/reservation
  • Regional reservation fee will also be charged on material left uncollected

Reimbursement

Replacement for a mislaid or broken card:

  • adults 4€
  • children 2€

The first library card is provided free of charge.

Fee for a broken case is 2€/unit.

A fee of the amount determined by the library will be collected from damaged or mislaid material.

Interlibrary loans

  • Hattula: 6€/loan + the fee of the sending library.
  • Hämeenlinna
    • 8€/loan from a Finnish library
    • interlibrary loan from Nordic countries 10€/loan
    • interlibrary loan from other foreign countries ca. 30€/loan
    • sent interlibrary loan (to other libraries) 10€/loan
  • Janakkala: 6€/loan or fee of the sending library
  • Sending library will determine the fee collected from copies

Other fees and prices

  • Black and white copy/print A4: 0,50€/unit
  • Black and white copy/print A3: Hattula and Hämeenlinna 0,50€/unit, Janakkala 1€/unit
  • Color copy/print A4: 1€/unit
  • Color copy/print A3: Hattula and Hämeenlinna 1€/unit, Janakkala 2€/unit
  • Plastic bag: Hämeenlinna 0,20€/unit
  • Scanning: Janakkala 1€/unit, elsewhere free of charge
  • CD- and DVD-discs: Hämeenlinna 2€/unit
  • Memory stick: Hämeenlinna 10€/unit
  • Cloth bag: Hämeenlinna 5€/unit
  • T-shirt: Hämeenlinna 10€/unit, children's 6€/unit
  • Book jewelry: Hämeenlinna 12€/unit
  • Book jewelry set: Hämeenlinna 20€/unit

Prices include a 24 % value added tax.

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